Marketing

AGENT511’s mobile marketing platform empowers organizations to promote themselves by providing the public with real-time access to information and contests on their mobile phones. Consumers can be directed to text message a unique code for multimedia and text information, or the organization can send messages to a client list.

In addition to text, messages can include pictures and video. Examples include coupons--such as industry standard bar codes, as well as interactive two-way responses. Subscribers can interactively acquire detailed information or reply with an e-mail address for a follow-up.

 

Contact Center

Offer rich alternative channels to your content.

AGENT511 is a two-way messaging platform that delivers customer care. The service complements "live" call centers and websites by offering on-the-go self-service access to knowledgebase and CRM platforms. Text messaging is an example of an up-to-date and relevant vehicle for TTY and multilingual support while mitigating contact center congestion. The AGENT511 platform includes the capability to notify citizens of danger, missing persons, or upcoming events.

The technology can maintain a continuous dialogue between the customer and contact center, similar to a phone call. Mobile users can select choices from an option menu to invoke various actions.

AGENT511 offers a wide variety of interfaces to the leading contact center application providers.

 

Integrated campaigns

Text offers real-time information, 24/7/365. Extend your brand by offering self-service access to your organization's resources.

AGENT511's heavy-duty rules processing engine is customized for any organization. Whether utility outage notification or mobile banking, our system has been built for the rigorous needs of data-intensive operations. We've got the framework in place so that you don't need to start from scratch.

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