Our messaging platform

AGENT511's hosted software platform was built from the ground up using state-of-the art technologies. The product was designed for secure, high throughput transactions. It maintain sessions for interactive services and with its rich interface set, it get be readily integrated with any 3rd party application.

Local government

Whether you wish to better serve your Gen X&Y customers, provide an IVR alternative, or add multimedia sharing, our flexible rules engine can be programmed with your business logic. We can interface with your existing CRM framework and provide your constituents with a seamless, interactive experience. Your constituents can be directed to first interact with the automated system before communicating directly with your citizen care agents.

Public safety

Catch more bad guys while keeping the public informed. AGENT511 allows your constituents--your extra set of eyes and ears--to share pictures and videos directly from their mobile phones. Videos and pictures appear on screen, can be archived for evidentiary purposes, and/or forwarded to first responders. In addition, Reverse 911 in partnership with new technologies such as Twitter, keep the public informed.

Classifieds, Real Estate, and Auto

Text messaging offers a rich channel for communicating information to customers when you can't be there. It puts your message in the buyer's pocket. Unique messaging codes can be embedded into classifieds, print collateral, websites, and at the signpost or vehicle. You decide where the leads are sent: to the Agent, General Manager, or seller. We can work directly with dealers and brokerages or in cooperation with agencies and classified advertisers.

Utilities and Broadband

Connect with citizens and consumers on the go. The service complements customer contact centers and websites thereby providing consumers on-the-go access to information and service requests. Text messaging is an up-to-date and relevant vehicle for TTY and multilingual support while mitigating contact center congestion. It can also be extended to include notifications to alert citizens of danger, outages, or upcoming events.

Broadcast

Increase advertising revenue. Size up your audience. Use your influence.

The broadcast suite of products offers broadcasters the ability to directly engage the audience. Stations can measure audience participation on a per campaign basis. The audience can text to vote, request a song, report local events, shout-out a friend, or obtain information. In addition, the station can create opt-in TextBLAST alerts and interactive, local information directories.

AGENT511 is integrated with the leading ticker vendors.

Financial services

Text messaging is an excellent channel for secure, real-time transactions, and as such, is perfect for customers on-the-go. Examples include: integrated services include balance inquiries, transfers, and alerts (suspicious account activity, payment due, or customer-defined balance triggers). Our team has the know-how to get you up and running.

Education

AGENT511 provides schools and universities with a range of text messaging solutions that encompass the entire student lifecycle: recruitment, student services, and alumni.

Given the significant penetration of text messaging in the youth market (over 80%), text notification is the most pervasive medium with which to reach students in the case of emergencies. But moreover, text messaging provides a convenient conduit to share campus information as well as balances, payments, and even grades. The platform can be integrated with existing educational software systems.