Our messaging platform

Agent511's hosted software platform was built from the ground up using state-of-the art technologies. The product was designed for secure, high throughput transactions. It maintain sessions for interactive services and with its web services interface, it get be readily integrated with 3rd party applications.

Text messaging is real-time and secure, and unlike instant messaging, is not blocked and subject to power outages. Not only do you improve customer satisfaction, but reduce your contact center operational expense.

Customer care

Whether you wish to better serve your Gen X&Y customers, provide an IVR alternative, or add multimedia sharing, our flexible rules engine can be programmed with your business logic. We can interface with your existing CRM framework and provide your customers with a seamless, interactive experience. Your customer can be directed to first interact with the automated system and then communicate directly with your customer service agents.

Utilities and Broadband

Connect with citizens and consumers on the go. The service complements customer contact centers and websites thereby providing consumers on-the-go access to information and service requests. Text messaging is an up-to-date and relevant vehicle for TTY and multilingual support while mitigating contact center congestion. It can also be extended to include notifications to alert citizens of danger, outages, or upcoming events.

Mobile Banking

Text messaging provides an excellent vehicle for secure, real-time transactions, and as such, is perfect for customers on-the-go. Example, integrated services include balance inquiries, transfers, and alerts (suspicious account activity, payment due, or customer-defined balance triggers). Our team has the know-how to get you up and running.

Education

Agent511 provides educational institutions with a variety of text messaging services that includes marketing, notifications, and interactive information. Given the significant penetration of text messaging in the youth market (over 80%), text notification is the most pervasive medium with which to reach students in the case of emergencies. But moreover, text messaging provides a convenient conduit to share campus information as well as balances, payments, and even grades. The platform can be integrated with existing educational systems for CRM and recruiting.