Wirelessly connecting the public with information and services!

Multi-channel messaging including SMS, MMS, email, and IVR.
Two-way, interactive, and standards compliant.
Hosted and managed with 24/7 monitoring and support.
Complete national coverage on every mobile network.
Self-service mobile access to public safety services.
Configurable rules processing and open interfaces
Transaction reporting and data archival.

AGENT511 is a leading vendor of hosted, managed multi-channel communication platforms for enterprise and public safety contact centers. Its solutions combine intelligent message routing and notification supporting the most popular communication channels: SMS, MMS, email, QR codes, and IVR. AGENT511 uniquely offers a wide range of high-availability, extensible applications such as triggered alerts, a geospatial scheduler, campaign manager, and multimedia sharing. Its clients include municipal government, major utilities, financial institutions, and Forture 100 brands.

Solutions

New location aware, multimedia solutions that extend your reach.

AGENT511 TextBLUE solution for 311/911 now supports location across all the major carriers...more.

AGENT511 two-way multichannel messaging is integrated with your favorite applications.

News

Things are happening.

Emergent and AGENT511 demonstrate next-generation text and picture sharing.

City of Chicago 911 SMS/MMS picture sharing featured on ABC News.

January 7, 2012 - ComEd Now Answers Text Messages reported on NBC Chicago.

More news, click here.

Events

We've been busy.

Jay Malin of AGENT511 will present "Current (best) practices for delivering text and multimedia into the PSAP" at the Washington State NENA/APCO, Kennewick, June 21.

March 8, 2012 - AGENT511 featured in APCO Canada Wavelength Magazine, Issue 25, "Deploying Next Generation Text and Multimedia Messaging Services Today."